Everything you need to know about SiteChat's AI marketing assistant, chatbot features, integrations, and capabilities
SiteChat is an AI-powered marketing assistant and chatbot platform that combines multiple essential tools for website owners. It includes a voice-powered AI marketing assistant you can talk to about anything, an intelligent chatbot that learns from your website to help visitors 24/7, Google ranking tracker, competitor analysis tools, website visitor tracking, and proactive engagement features. It's like having a paid marketing employee working for you around the clock.
Getting started is simple:
Yes! Setup takes about 5 minutes. You just paste a small code snippet onto your website - similar to adding Google Analytics. If you use WordPress, there's a dedicated plugin that makes it even easier (just one click). For Shopify users, there's a Shopify app that installs automatically. No technical expertise required - if you can manage your website, you can install SiteChat.
No! The 14-day free trial requires no credit card and no payment details. You can explore all features completely free. If you decide to continue after the trial, you can then choose a plan and add payment details.
Your AI marketing assistant is like having a dedicated marketing employee available 24/7. It can:
Yes! SiteChat includes full voice chat capability. You can speak naturally to your AI marketing assistant using your voice, and it responds with voice as well. Choose between Maddy (female voice) or Marv (male voice). Just press the microphone button and start talking - no typing required. It's like having a phone conversation with a knowledgeable marketing expert who's always available.
Yes! The AI has an advanced memory system that remembers important details from your conversations including business goals, personal information (family members, hobbies, important dates), previous problems you mentioned, suggestions it made to you, and your communication preferences. It can reference previous conversations naturally and follows up on goals and unresolved issues automatically.
Yes! Your AI marketing assistant proactively engages with you based on context and timing. It will check in if you haven't chatted in a while, follow up on goals you mentioned, remind you about unresolved issues, suggest marketing opportunities based on competitor changes or ranking shifts, and provide weekly briefings with SEO and traffic insights. You can control the frequency of these notifications in your settings.
Yes! You can ask your AI assistant to generate blog post ideas, write draft content, create marketing reports, analyze competitor strategies, summarize your SEO performance, and generate content for social media or email campaigns. The AI can send you weekly briefings automatically, or you can request custom reports and content anytime through conversation.
The AI chatbot automatically learns from all the pages on your website. It reads your content, products, services, pricing, policies, FAQs, and blog posts. When a visitor asks a question, it provides accurate answers based on your actual website content. You can also add extra training information, instant answers, and custom responses to make it even more knowledgeable about your business.
The chatbot is as accurate as the information it has access to. It only provides answers based on your website content and any additional information you've given it - it doesn't make up answers or guess. If it doesn't know something, it will either ask for clarification or notify you to take over the conversation. The more detailed your website content and training information, the more accurate the responses.
If the chatbot doesn't have enough information to confidently answer a question, you can configure it to send notifications to your team members who can step in and take over the conversation. You'll receive alerts via desktop notification, mobile notification, or email (depending on your settings). You can then join the chat seamlessly and the visitor won't even notice the transition.
Absolutely! You can take over any chat at any time. SiteChat includes full live chat functionality - you can see all active visitor conversations, join any chat seamlessly, and have multiple team members collaborate on conversations. The visitor gets real-time responses whether from the AI or from you.
Yes! SiteChat includes proactive engagement features called Intent Triggers. You can configure the chatbot to automatically start conversations based on visitor behavior such as exit intent (when they're about to leave), scroll depth (after scrolling a certain percentage down the page), time on page (after spending a specific amount of time), or custom triggers. You can customize the message for each trigger and even schedule them for specific days and times.
SiteChat helps you get more customers in multiple ways:
Yes! SiteChat provides real-time visitor tracking. You can see all current visitors on your website, what pages they're viewing, how long they've been there, where they came from (traffic source), their location, device type, and their complete journey through your site. You get notifications when new visitors arrive or when previous visitors return.
Yes! SiteChat tracks both the initial traffic source (first touch attribution) and ongoing visitor sources. It captures UTM parameters from your marketing campaigns, so you can see which Facebook ads, Google ads, Instagram posts, or other campaigns are driving visitors and sales. The ecommerce tracking feature links actual orders to traffic sources, showing you the ROI of each marketing channel.
SiteChat automatically identifies the keywords your website is targeting and tracks your Google search ranking positions. It checks your rankings regularly (daily, weekly, or monthly depending on your plan) and shows you historical data so you can see ranking trends over time. You get visual indicators showing if rankings went up, down, stayed the same, or if there are new keywords ranking. You can also manually add specific keywords you want to track.
Yes! You can enable SERP (Search Engine Results Page) change notifications in your settings. When your Google rankings change significantly, you'll receive email notifications so you can respond quickly. This is especially important for tracking ranking drops that could impact your traffic.
You can track unlimited keywords! SiteChat automatically discovers and tracks all keywords your website ranks for. There's no limit to the number of keywords monitored. You can view them sorted by position, search volume, or ranking changes.
Marketing Intelligence is your AI assistant proactively analyzing your SEO performance, competitor activities, and market opportunities. It sends you regular alerts (weekly for Professional, daily for Business/Enterprise plans) with insights about ranking changes, competitor movements, keyword opportunities, and recommended actions. It's like having a marketing analyst reviewing your data and giving you strategic advice.
The competitor analysis tool provides comprehensive monitoring of competitor websites:
The number of competitors depends on your plan: Professional plan doesn't include competitor tracking, Business plan allows 1 competitor, and Enterprise plan allows up to 3 competitors. Each competitor is monitored automatically with regular updates.
Competitor monitoring frequency depends on your plan. Business plans get weekly checks, while Enterprise plans receive daily monitoring. You can also manually refresh the analysis anytime to get the latest competitor data.
Yes! SiteChat supports 17+ languages including English, Spanish, German, Japanese, French, Chinese, Portuguese, Italian, Dutch, Polish, Vietnamese, Indonesian, Czech, Korean, Ukrainian, Arabic, and Greek. The AI chatbot automatically responds in whatever language the visitor uses. If a visitor writes in Spanish, it responds in Spanish. If they write in Korean, it responds in Korean.
Auto-Translate (available on Enterprise plan) automatically translates your chatbot's knowledge base, instant answers, intent triggers, and custom responses into any language. This means even if your website content is only in English, the chatbot can accurately answer visitor questions in Spanish, Japanese, Arabic, or any other supported language. It uses Google Translate API with intelligent caching for fast, accurate translations.
Yes! The voice chat feature supports multiple languages. You can speak to your AI marketing assistant in any supported language using your voice, and it will understand and respond in that same language naturally. The voice recognition and text-to-speech work across all supported languages.
Yes! SiteChat has a dedicated Shopify app that integrates automatically. Once installed, the chatbot can answer product questions, help customers find products, provide order status updates when customers provide their order number and order total. The ecommerce tracking also links Shopify orders to visitor journeys, showing you which marketing campaigns drive actual sales.
Yes! SiteChat integrates with WooCommerce via REST API. You can set it up using a QR code for quick configuration or manually enter your API keys. Once connected, the chatbot can look up order status when customers provide their email address and order number. The ecommerce tracking captures WooCommerce orders and attributes them to traffic sources for ROI analysis.
SiteChat supports Shopify, WooCommerce, BigCommerce, Sellr.com, and any custom or generic ecommerce platform. The ecommerce tracking JavaScript API (SiteChat.trackOrder()) works with any platform - you just need to add a small code snippet to your order confirmation page to track purchases and attribute them to marketing sources.
Yes! SiteChat integrates with Mailchimp. When visitors provide their email address in chat conversations, the chatbot can automatically add them to your Mailchimp audience. You just need to configure your Mailchimp API key and audience ID in the settings. This helps you build your email list while providing customer support.
SiteChat works with ALL website builders including WordPress, Wix, Shopify, Squarespace, BigCommerce, WooCommerce, Webflow, custom HTML sites, and any other platform. You just paste a small JavaScript code snippet onto your website. For WordPress users, there's a dedicated plugin that makes installation even easier (one-click install from WordPress plugin directory).
Professional Plan (£50/month or £500/year):
Business Plan (£100/month or £1000/year):
Enterprise Plan (£350/month or £3500/year):
Yes! You can customize the chatbot widget including colors, position, greeting messages, chatbot name, AI persona/personality, instant answers, and proactive engagement triggers. You can make it match your brand and website design.
Yes! SiteChat supports team collaboration. You can have multiple team members with their own logins, all team members can see visitor chats and join conversations, and you can manage team member access through organization settings. This is perfect for businesses with multiple support agents or marketing team members.
You can train the chatbot in several ways: add a custom AI persona (up to 1000 characters) describing how it should behave, create instant answers for common questions, configure keyword phrase triggers that provide specific responses, and add any additional information about your business that's not on your website. The AI automatically learns from all this information to provide better answers.
AI message credits represent the number of AI-powered responses your chatbot can send per month. Each plan includes a certain number: Professional (250), Business (500), Enterprise (1000). This covers both visitor chatbot interactions and your conversations with the AI marketing assistant. The system tracks your usage and shows you a visual meter with remaining credits. If you need more, you can upgrade to a higher plan.
Yes! SiteChat has an official WordPress plugin available in the WordPress plugin directory. Search for "SiteChat Free AI Chatbot for Your Website" in your WordPress admin, install it with one click, and activate. The plugin handles all the code installation automatically - you don't need to manually paste any code.
Yes! SiteChat uses industry-standard security practices including encrypted connections (HTTPS), secure API authentication with bearer tokens, parameterized database queries to prevent SQL injection, input validation and sanitization, and secure data storage. Your website content and visitor data are protected.
Yes! SiteChat includes IP blocking features. You can block specific IP addresses to prevent spam or unwanted visitors, and set IP restrictions to only allow certain IP addresses (IP whitelisting). This helps you maintain control over who can interact with your chatbot.
Data retention depends on your plan: Professional (30 days), Business (6 months), Enterprise (12 months). This includes chat history, visitor tracking data, and analytics. You can delete your account and all associated data at any time from your account settings.
Yes! SiteChat is designed to comply with privacy regulations. We provide a privacy policy, terms of service (EULA), options for account deletion, secure data handling practices, and transparent data retention policies. You maintain control over your data and can export or delete it as needed.
SiteChat accepts PayPal for web subscriptions, Apple subscriptions through the App Store, and Shopify billing for Shopify app users. You can choose monthly or annual billing (save 15% with annual plans).
Yes! There are no long-term contracts or cancellation fees. You can cancel your subscription at any time from your account settings. If you cancel, you'll retain access until the end of your current billing period.
Yes! You can upgrade or downgrade between plans at any time. When upgrading, you get immediate access to new features. When downgrading, changes take effect at the start of your next billing cycle.
SiteChat provides multiple support channels: built-in support system accessible from your dashboard, email support for technical questions, comprehensive documentation and setup guides, and the AI marketing assistant itself can answer many questions about using the platform. We're here to help you succeed!
Perfect! SiteChat supports multiple websites under one account. Each website gets its own chatbot configuration, visitor tracking, SEO monitoring, and settings. You can easily switch between websites using the website selector dropdown. Each website is treated separately for analytics and reporting.
SiteChat works for ANY type of website! E-commerce stores benefit from product question answers and order tracking. Service businesses use it for booking inquiries and service explanations. Local businesses leverage it for location/hours questions and appointment scheduling. Content publishers use visitor tracking and SEO tools. SaaS companies use it for product onboarding and support. B2B companies use it for lead qualification. If you have a website and want more customers, SiteChat helps.
For e-commerce, SiteChat provides:
For service businesses, SiteChat provides:
No! The SiteChat embed code is lightweight and loads asynchronously, meaning it doesn't block your page from loading. It's designed for minimal performance impact - most users see no noticeable difference in page load times.
Yes! The chatbot widget is fully responsive and works perfectly on mobile phones, tablets, and desktops. The admin interface (for you) is also available as mobile apps on both iOS (Apple App Store) and Android (Google Play), plus a responsive web app that works on any device.
No coding skills required! If you can copy and paste, you can install SiteChat. The setup process is as simple as installing Google Analytics - just paste a code snippet onto your website. For WordPress and Shopify users, it's even easier with one-click plugins/apps. All configuration is done through a user-friendly dashboard with no coding needed.
Yes! SiteChat works with single-page applications built with React, Vue, Angular, and other frameworks. The JavaScript embed code is designed to work with modern web applications, and visitor tracking continues to work as users navigate your SPA.
Yes! SiteChat provides REST APIs for custom integrations. You can use the API to track orders from any ecommerce platform, integrate with your CRM, push custom data, and automate various functions. API authentication uses secure bearer tokens.
Results vary by feature. The chatbot starts working immediately once installed - it can answer visitor questions right away. Visitor tracking is instant. SEO ranking tracking begins after the first check (depends on your plan frequency). Competitor analysis takes 24-48 hours for initial data collection. Most users report improved visitor engagement within the first week and measurable improvements in customer support efficiency within the first month.
ROI varies by business, but typical benefits include: reduced customer support time (many users cut support hours by 50-70%), increased conversions from proactive engagement (10-30% improvement reported), better SEO performance from tracking and optimizing rankings, competitive advantages from monitoring competitor strategies, and time saved on marketing analysis. At £50-350/month, most businesses find SiteChat pays for itself by saving just a few hours of employee time per month.
A full-time marketing employee costs £25,000-50,000+ per year (£2,000-4,000+ per month) plus benefits. SiteChat costs £50-350 per month and works 24/7 without breaks, vacation, or sick days. While it doesn't replace human creativity and strategy, it handles the repetitive tasks: monitoring rankings, tracking competitors, answering common questions, engaging visitors, and providing data analysis. Think of it as a marketing assistant that handles the time-consuming tasks so you or your team can focus on strategy and creative work.
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